Help
Short answers about accounts, family, clubs and posting.
How do I create an account?
Enter your date of birth, then your name, email and password. Confirm the address with the link we email you.
Sign upThe email does not arrive
Check your spam folder. You can resend the email from the confirmation page.
ResendI forgot my password
Request a reset link. It arrives by email and is valid for a limited time.
Reset passwordWhere does game data come from?
From official federation sources. The source and update time are shown under each table.
Game CenterHow do I register a child under 18?
A parent manages the account: they sign up themselves and add the child under “Family”. IceOn administrators verify the link.
How it worksWhere is the status of my child request?
Under “Family”. If the request was declined, the reason is shown there.
Open “Family”How do I join a club?
Ask a coach or manager for the 8-character invitation code and enter it.
Enter codeHow do I create a club?
Create a club in Club OS and you become its owner. Only members see it until administrators approve it publicly.
Create a clubHow do I post an announcement?
In your account, under “Announcements”. It is published after moderation.
New announcementHow do I verify my coach status?
Under “Verify status”, choose a status and attach documents. The decision appears there.
Verify status